InterCard Quality Guidelines

• Customer satisfaction is our primary aim
• We implement the customers' requirements consistently
• We work in a goal oriented way and with zero tolerance of mistakes
• Processes are defined and described by all our colleagues working intogether
• We place particular emphasis on the principle of preventing mistakes because there are always economic costs to the correction of mistakes and their consequences
• In our company all of our colleagues take a high level of personal responsibility for ensuring a high quality of work
• A relation ship based on partnership with our suppliers enables us to maintain levels of performance in terms of quality, cost optimisation, technology and sticking to agreed delivery times
• Our company management is happy to accept responsibility for and maintaining high quality standards by actively anticipating and following Quality Management Standards